by Tony Gill
This paper introduces the reader to the notion of management cybernetics which was first introduced by Stafford Beer. The black box is offered as a way to understand process and its management. The idea of variety is explored together with the need to balance variety in order to achieve an effective organization.
To follow this paper, do look at the Viable System Model (VSM).
cybernetics, Stafford Beer, effective organization, black box, Ashby's Law of Requisite Variety, BPR, Business Process Management, performance targets, corrective action, managing complexity, balancing variety, supply chain management.
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Designing Freedom by Stafford Beer (a good introduction)
The Heart of Enterprise by Stafford Beer
both published by John Wiley and Sons.
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